📄️ Conversation Configuration
Conversation configurations manage interaction sessions between users and AI agents through various channels (phone, SMS, web chat, email). They track message history, status progression, call metadata, and relationship to deployment configurations.
📄️ Conversation Message
Message schemas define the structure of individual messages exchanged in conversations between users and AI agents. Supports multiple message types (chat, email) with distinct schemas for user-originated and agent-originated messages.
📄️ Outbound Call
Outbound call requests manage AI-powered telephony campaigns with scheduling, retry logic, and calling hours compliance. Supports immediate execution, scheduled calls, and recurring patterns with configurable time windows for TCPA compliance.
📄️ Outbound Email
Outbound email requests manage composing, scheduling, and tracking emails sent through AI-powered communication workflows. Supports HTML/text content, attachments, templates with variable substitution, and scheduled delivery.
📄️ Outbound SMS
Outbound SMS requests manage composing, scheduling, and tracking text messages sent through AI-powered communication workflows. Supports direct messaging, template-based content with variable substitution, and scheduled delivery.
📄️ Translation
Translation schemas manage real-time language translation sessions between participants speaking different languages. Enables cross-language communication through speech-to-text transcription, translation, and text-to-speech synthesis.