Welcome to WIIL
WIIL is not a chatbot. It's an AI-powered business growth and operations platform. WIIL helps businesses get discovered, present their offerings, and turn customer intent into completed transactions — through SEO-ready web catalogs and catalog-aware AI agents across web, phone, chat, SMS, and email. No code required.
Get Discovered
Instant, SEO-ready web catalogs that help customers find your menus, products, services, and listings online.
Catalog-Aware Agents
AI grounded in your real business data — pricing, availability, inventory, and policies — not generic FAQs.
Complete Transactions
Customers book, order, reserve, apply, and qualify inside the conversation — 24/7, not callbacks.
No-Code or API
Launch from the dashboard, or build on the REST API and official SDKs — your choice.
From discovery to completed transaction
Whether a customer starts on a catalog page, a phone call, a chat, an SMS, or an email, WIIL uses the same managed business data to answer, route, guide, and complete the next step.
Catalog Management → Discovery → AI-Guided Interaction → Transaction → Revenue
This is the core idea behind every WIIL capability: customers discover your business, explore real offerings, ask questions through the right agent for the channel, and complete the next business step — while you manage catalog content once and publish it everywhere it matters.
The problem WIIL solves
Every business faces the same challenge: customers expect instant, around-the-clock service, but staffing 24/7 is expensive and impractical. Customers can't find accurate menus, products, or listings online. Website visitors leave with unanswered questions. Missed calls and slow responses become lost revenue.
Most customers who reach voicemail or wait for a callback never follow up. Every missed call, abandoned visit, and after-hours inquiry is potential revenue lost.
WIIL closes that gap with catalog-aware AI agents that:
- Make your offerings discoverable, searchable, and conversational
- Answer every call and message instantly, in context
- Handle bookings, orders, reservations, applications, and lead qualification
- Operate 24/7 without 24/7 staffing
- Escalate complex issues to a human when needed
Web catalogs with an agent built in
WIIL generates free, SEO-ready web catalogs from your business data — each connected to an AI agent that can answer questions and complete transactions. Manage content once, then customers discover, ask, and act on any channel.
| Catalog | Best for | What customers can do |
|---|---|---|
| Menu | Restaurants, cafes, delivery, catering | Browse items, customize, and order |
| Product | Retail, e-commerce, wholesale | Compare options, check stock, and order |
| Service | Salons, spas, clinics, consultants | Find the right service and book it |
| Property | Real estate, brokerages, leasing | Ask listing questions and book showings |
| Accommodation | Hotels, short-term stays, lodging | Compare rooms and reserve |
| Rental | Equipment, vehicles, venues, tools | Check availability and reserve |
One platform, every channel
Behind every agent is one conversation model, so customers get consistent answers and businesses get consistent outcomes — wherever the conversation starts.
📞 Phone Agent
Voice calls- Dedicated phone numbers (local or toll-free)
- Natural voice conversations
- Multilingual support with real-time translation
- Smart call transfers to human agents
- SMS follow-up capabilities
- Call recording and transcription
💬 Web Agent
Catalog, chat & web calling- Embeddable chat widget
- Three modes: Chat, Web Call, or Unified
- Customizable appearance and branding
- One-click integration (WordPress, Shopify, React)
- Real-time visitor engagement
- Conversation history and analytics
Website and in-app conversations
Confirmations, reminders, and follow-ups by text
Structured inquiries and follow-up workflows
Reach customers proactively
Beyond inbound conversations, WIIL gives developers a unified outbound communications layer — send email, SMS, and AI voice-agent calls from one SDK, with centralized templates and production infrastructure already built in. One pattern, three channels.
Transactional and marketing email with HTML + text bodies, CC/BCC, and reply-to.
SMS
Reminders, confirmations, verification codes, and tracking links over text.
AI Voice Calls
Outbound calls handled by a configured AI agent — immediate or scheduled.
One SDK, one pattern, three channels:
// Email
await client.outboundEmails.create({ to, templateId, templateVariables });
// SMS
await client.outboundSms.create({ to, from, templateId, templateVariables });
// AI voice call
await client.outboundCalls.create({ to, from, agentConfigurationId, scheduleType: 'scheduled', scheduledAt });
Centralized templates live in the platform — so marketing can update copy with no code deploy, brand stays consistent, and required variables are validated at send time. The platform also handles the production layer for you:
| Concern | Platform handles |
|---|---|
| Delivery | Provider failover, retry with exponential backoff |
| Queuing | High-volume batching, rate limiting, priority |
| Scheduling | Future sends and timezone-aware delivery windows |
| Tracking | Delivery status, bounce handling, engagement metrics |
| Compliance | Audit logs, unsubscribe management, data retention |
Use it for transactional notifications, appointment and booking reminders, verification codes, reservation confirmations, and AI-powered follow-up calls.
Platform Services
Behind every AI agent is a backend that handles real business operations. Platform Services give your agent the ability to actually do things — not just answer questions.
| Service | Description |
|---|---|
| Appointments | AI books appointments, checks availability, and sends confirmations automatically |
| Products & Orders | Manage product catalogs and let AI process orders conversationally |
| Menu Orders | Restaurant-specific ordering with dine-in, takeout, and delivery support |
| Reservations | Table, room, or resource reservations with calendar integration |
| Property Inquiry | Real estate and property listing inquiries with automated lead capture |
| Contacts (CRM) | Built-in CRM that auto-qualifies and recognizes returning customers |
Manage many locations from one platform
Chains, franchises, clinics, restaurant groups, property portfolios, and multi-branch teams keep shared brand control while each location uses its own hours, inventory, pricing, services, policies, and availability.
- Global catalog control, local availability — shared templates with location-specific overrides
- Smart routing — send customers to the right location automatically
- Location-aware agents — per business, region, or location
- Per-location reporting — compare performance across sites
Connect the tools you already use
Keep catalog data and transactions close to your operational systems and move customer actions into the right fulfillment or commerce workflow.
- POS & service platforms — Square, Toast, and others where supported
- Business apps & marketplaces — publish and sync catalog updates to connected destinations
- Calendars, inventory, fulfillment, and CRM — connected to transaction workflows
Integration availability varies by platform and plan.
Built-in CRM
One of WIIL's most powerful features is its automated CRM. Unlike traditional systems where staff manually enter customer data, the AI agent:
- Auto-qualifies leads — naturally requests name, phone, and email during conversations
- Recognizes customers — identifies returning customers by name or phone number
- Tracks preferences — records communication preferences for automated follow-ups
- Sends confirmations — automatically emails or texts booking confirmations
Target industries
WIIL serves a wide range of industries. During setup, you select your industry and the platform automatically enables relevant services and catalogs:
Pricing
WIIL offers flexible plans — from a free tier to enterprise — scaling assistants, phone numbers, and business services to your needs.
Getting started
Ready to deploy your first AI agent? Here's the path:
- Create your account — sign up with email, Google, or GitHub
- Complete business setup — select your industry and configure your business profile
- Build your catalog & agent — choose voice, language, and add your knowledge base
- Test and deploy — preview your agent, then go live with one click
What you'll need
- A WIIL account — sign up for free
- A basic understanding of your business requirements:
- What tasks should your agent handle?
- Which channels will customers use to reach you?
- What knowledge should your agent have access to?
Start building
Open the User Guide to begin:
- Assistant Setup Guide — complete walkthrough for creating your first agent
- Understanding Assistants — learn about agent configuration and capabilities
- Platform Services — configure appointments, reservations, and more
Navigate to your WIIL console and follow along with the guides.
Supported SDKs
For developers who want programmatic access to the platform, we provide official SDKs:
TypeScript / JavaScript
Full-featured SDK for Node.js server environments.
npm install wiil-js- TypeScript support with full type definitions
- Promise-based async API
- Works with Node.js 18+
Python
Pythonic SDK for backend integrations and automation.
pip install wiil-python- Type hints with Pydantic models
- Sync and async support
- Works with Python 3.9+
What's next?
After creating your first agent:
- Test thoroughly — use the built-in testing tools to validate responses
- Monitor performance — track conversation quality and resolution rates
- Iterate and improve — refine based on real customer interactions
- Scale up — add more channels, locations, agents, and integrations
Ready to turn customer intent into transactions? Get started with the User Guide →