User Guide

This guide is the no-code path through the WIIL console: create an AI assistant, give it your catalog so it can act, and deploy it to phone, web, and SMS. No engineering required — though everything here is also available through the developer platform.

Get started in three steps

1 · Set up your account

Configure your workspace, business profile, and operating hours.

Account Setup

2 · Create an assistant

Build your first AI assistant and give it your knowledge and catalog.

Create Assistant

3 · Go live

Deploy to phone, web chat, and SMS from the console.

Launch Console

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Explore the guide

Assistants

Build phone and web assistants, choose voice and language, and add your knowledge base.

Platform Services

Give your assistant real operations — appointments, orders, reservations, and leads.

Industries

See how the platform is tailored to healthcare, restaurants, retail, real estate, and more.

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Assistants

Create intelligent assistants that understand customers and respond naturally — by voice or text.

Type	What it does
Phone assistant	Handles voice calls with natural conversations, SMS follow-up, and smart transfers
Web assistant	An embeddable chat (and optional web-calling) widget for your website

Assistant Setup Guide →

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Platform Services

Each service you enable lets your assistant take action — and maps to a catalog you manage.

Service	What it does	Catalog
Appointments	Automate scheduling and bookings	Services
Reservations	Tables, rooms, and rental resources	Reservations
Menu orders	Dine-in, takeout, and delivery	Menu
Products	Catalog and order processing	Products
Property inquiry	Capture leads and answer listing questions	Property
Inventory	Real-time stock tracking	—
Contacts (CRM)	Built-in customer data and recognition	—

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Voice, translation & analytics

The conversation layer behind every assistant — covered in depth on the Platform Features page.

Area	Highlights
Voice	Multiple voice profiles, 30+ languages, automatic recording and transcription
Translation	Real-time, bidirectional translation with automatic language detection
Analytics	Conversation volume and resolution, sentiment, and AI summaries with key points

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Why WIIL

Strength	What it means for you
No-code	Launch and manage everything from the console
Multi-channel	One assistant across phone, web, and SMS
Catalog-aware	Answers grounded in your real pricing, availability, and policies
Multilingual	Real-time translation across 30+ languages
Business-ready	Built-in appointments, reservations, and order handling
Enterprise-grade	Secure, isolated, scalable, and reliable

Need the technical path?

Building a custom integration? The Developer documentation covers the REST API, SDKs, and guides.