Developer Guides
Comprehensive guides for building AI-powered conversational services with the WIIL SDKs.
Quick Start
| Guide | Description |
|---|---|
| Dynamic Agent Setup | Recommended - Deploy AI agents with a single API call |
| Fundamental Configuration | Traditional multi-step setup for fine-grained control |
Channels
Guides for setting up communication channels.
| Guide | Description |
|---|---|
| Understanding Channels | Channel types and architecture |
| Web Channels | Web chat widget integration |
| Voice Channels | Phone call integration |
| SMS Channels | Text messaging integration |
| Phone Purchase | Purchasing phone numbers |
| Troubleshooting | Common channel issues |
Business Services
Guides for managing business operations and transactions.
| Guide | Description |
|---|---|
| Services & Appointments | Appointment booking and scheduling |
| Menus & Orders | Restaurant menu and food orders |
| Products & Orders | Retail products and order management |
| Reservations | Resource reservations (tables, rooms) |
| Property Management | Real estate listings and inquiries |
Communications
Guides for outbound messaging across email, SMS, and AI voice calls.
| Guide | Description |
|---|---|
| Messaging Quick Start | Send calls, SMS, and email in minutes |
| Outbound Communications | Templates, status tracking, architecture, and best practices |
Data & Security
Working responsibly with customer information and transactions.
| Guide | Description |
|---|---|
| Handling Customer Data | Access model, keeping API keys server-side, and collecting information responsibly |
Service Management
Guides for configuring platform services.
| Guide | Description |
|---|---|
| Instruction Configs | Agent behavior and guidelines |
| Agent Configs | Agent and model configuration |
| Deployment Channels | Channel setup |
| Deployment Configs | Deployment configuration |
| Provisioning Configs | STT/TTS provisioning chains |
| Translation Sessions | Translation configuration |
| Support Models | AI model registry |
| Knowledge Sources | Knowledge base setup |
| Telephony Provider | Phone provider configuration |
Troubleshooting
Diagnosing and fixing common agent issues.
| Guide | Description |
|---|---|
| Agent Troubleshooting | Why a chat agent won't work — capabilities without catalogs, information-only agents, and deployment URL mismatches |
Configuration Flow
Organization
└─→ Project
├─→ Instruction Configuration (agent behavior)
├─→ Agent Configuration (model + instructions)
├─→ Deployment Channel (WEB, CALLS, SMS)
└─→ Deployment Configuration (agent + channel → live)
Getting Started
- Sign up at console.wiil.io
- Generate an API key in Settings → API Keys
- Install the SDK:
npm install wiil-jsorpip install wiil-python - Start with the Dynamic Agent Setup Guide