Business Services & Appointments Guide

Manage services and schedule appointments for your service-based business

Setup Time: ~10 minutes

---

Overview

Business Services and Appointments enable you to manage service offerings and customer bookings on the WIIL Platform. This system is ideal for service-based businesses like salons, spas, medical clinics, consulting firms, and any business offering time-based services.

Key Capabilities:

• Define business services with pricing and duration
• Schedule customer appointments
• Manage appointment lifecycle (confirm, cancel, reschedule)
• Track appointment status and history
• Generate QR codes for easy booking

---

Prerequisites

1. ✅ Active WIIL Platform account
2. ✅ API key with business management permissions
3. ✅ Node.js project with wiil-js SDK installed

---

Quick Start

Step 1: Create a Business Service

import { WiilClient } from 'wiil-js';

const client = new WiilClient({ apiKey: process.env.WIIL_API_KEY! });

const service = await client.businessServices.create({
  name: 'Professional Haircut',
  description: 'Premium haircut service with styling',
  duration: 45,
  bufferTime: 15,
  price: 50.00,
  isBookable: true,
  isActive: true
});

console.log(`Service Created: ${service.name}`);
console.log(`Service ID: ${service.id}`);
console.log(`Price: $${service.price}`);
console.log(`Duration: ${service.duration} minutes`);

Step 2: Book an Appointment

import { AppointmentStatus } from 'wiil-js';

const startTime = Date.now() + 24 * 60 * 60 * 1000; // Tomorrow
const duration = 45; // minutes

const appointment = await client.serviceAppointments.create({
  businessServiceId: service.id,
  customerId: 'cust_123',
  startTime: startTime,
  endTime: startTime + (duration * 60 * 1000),
  duration: duration,
  totalPrice: 50.00,
  depositPaid: 0
});

console.log(`Appointment Created: ${appointment.id}`);
console.log(`Customer: ${appointment.customerId}`);
console.log(`Scheduled: ${new Date(appointment.startTime).toLocaleString()}`);

Step 3: Confirm the Appointment

const confirmed = await client.serviceAppointments.updateStatus(
  appointment.id,
  { status: AppointmentStatus.CONFIRMED }
);

console.log(`Appointment Status: ${confirmed.status}`);

---

Business Services

Service Schema

Field	Type	Required	Description
name	string	✅ Yes	Service name
description	string	✅ Yes	Service description
duration	number	❌ No	Service duration in minutes (default applies)
bufferTime	number	❌ No	Buffer time after service in minutes (default applies)
price	number	❌ No	Service price (optional, defaults to 0)
isBookable	boolean	❌ No	Can be booked online (default: true)
isActive	boolean	❌ No	Service is active (default: true)

Create a Service

const service = await client.businessServices.create({
  name: 'Massage Therapy',
  description: '60-minute therapeutic massage',
  duration: 60,
  bufferTime: 10,
  price: 80.00,
  isBookable: true,
  isActive: true,
  displayOrder: 2
});

Get a Service

const service = await client.businessServices.get('service_123');

console.log(`Name: ${service.name}`);
console.log(`Duration: ${service.duration} minutes`);
console.log(`Price: $${service.price}`);

Update a Service

const updated = await client.businessServices.update({
  id: 'service_123',
  name: 'Premium Massage Therapy',
  price: 90.00
});

List All Services

const services = await client.businessServices.list({
  page: 1,
  pageSize: 20
});

console.log(`Total Services: ${services.meta.totalCount}`);
services.data.forEach(service => {
  console.log(`- ${service.name}: $${service.price} (${service.duration} min)`);
});

Delete a Service

const deleted = await client.businessServices.delete('service_123');
if (deleted) {
  console.log('Service deleted successfully');
}

---

Service Appointments

Appointment Schema

Field	Type	Required	Description
businessServiceId	string	✅ Yes	Service being booked
customerId	string	✅ Yes	Customer ID
startTime	number	✅ Yes	Start time (Unix timestamp)
endTime	number	❌ No	End time (Unix timestamp)
duration	number	❌ No	Duration in minutes (default applies)
totalPrice	number	❌ No	Total price (default: 0)
depositPaid	number	❌ No	Deposit amount paid (default: 0)
assignedUserAccountId	string	❌ No	Assigned staff member
calendarId	string	❌ No	Calendar ID for sync
calendarEventId	string	❌ No	External calendar event ID
calendarProvider	string	❌ No	Calendar provider (google, outlook, calendly)

Create an Appointment

const appointment = await client.serviceAppointments.create({
  businessServiceId: 'service_123',
  customerId: 'cust_456',
  startTime: Date.now() + 3600000, // 1 hour from now
  endTime: Date.now() + 7200000,   // 2 hours from now
  duration: 60,
  totalPrice: 80.00,
  depositPaid: 20.00
});

Get an Appointment

const appointment = await client.serviceAppointments.get('appointment_123');

console.log(`Customer ID: ${appointment.customerId}`);
console.log(`Service ID: ${appointment.businessServiceId}`);
console.log(`Time: ${new Date(appointment.startTime).toLocaleString()}`);
console.log(`Status: ${appointment.status}`);

List Customer Appointments

const appointments = await client.serviceAppointments.getByCustomer('cust_123', {
  page: 1,
  pageSize: 20
});

console.log(`Customer has ${appointments.meta.totalCount} appointments`);
appointments.data.forEach(apt => {
  console.log(`- ${new Date(apt.startTime).toLocaleDateString()}: ${apt.status}`);
});

List Service Appointments

const appointments = await client.serviceAppointments.getByService('service_123', {
  page: 1,
  pageSize: 20
});

console.log(`Service has ${appointments.meta.totalCount} bookings`);

List All Appointments

const appointments = await client.serviceAppointments.list({
  page: 1,
  pageSize: 50
});

console.log(`Total Appointments: ${appointments.meta.totalCount}`);

---

Appointment Lifecycle

Appointment Statuses

enum AppointmentStatus {
  PENDING = 'pending',           // Awaiting confirmation
  CONFIRMED = 'confirmed',       // Confirmed by business
  COMPLETED = 'completed',       // Service completed
  CANCELLED = 'cancelled',       // Cancelled by customer or business
  NO_SHOW = 'no_show'           // Customer didn't show up
}

Update Appointment Status

import { AppointmentStatus } from 'wiil-js';

// Confirm appointment
const confirmed = await client.serviceAppointments.updateStatus(
  'appointment_123',
  { status: AppointmentStatus.CONFIRMED }
);

// Mark as completed
const completed = await client.serviceAppointments.updateStatus(
  'appointment_123',
  { status: AppointmentStatus.COMPLETED }
);

// Mark as no-show
const noShow = await client.serviceAppointments.updateStatus(
  'appointment_123',
  { status: AppointmentStatus.NO_SHOW }
);

Cancel an Appointment

// Cancel with reason
const cancelled = await client.serviceAppointments.cancel(
  'appointment_123',
  { reason: 'Customer requested cancellation' }
);

console.log(`Status: ${cancelled.status}`);
console.log(`Reason: ${cancelled.cancelReason}`);

// Cancel without reason
const cancelled2 = await client.serviceAppointments.cancel(
  'appointment_456',
  {}
);

Reschedule an Appointment

const newStartTime = Date.now() + 48 * 60 * 60 * 1000; // 2 days from now
const newEndTime = newStartTime + 60 * 60 * 1000;      // +1 hour

const rescheduled = await client.serviceAppointments.reschedule(
  'appointment_123',
  {
    startTime: newStartTime.toString(),
    endTime: newEndTime.toString()
  }
);

console.log(`Rescheduled to: ${new Date(rescheduled.startTime).toLocaleString()}`);

Reschedule with Different Service

const rescheduled = await client.serviceAppointments.reschedule(
  'appointment_123',
  {
    startTime: newStartTime.toString(),
    endTime: newEndTime.toString(),
    serviceId: 'service_456' // Change to different service
  }
);

console.log(`New Service: ${rescheduled.businessServiceId}`);

Delete an Appointment

const deleted = await client.serviceAppointments.delete('appointment_123');
if (deleted) {
  console.log('Appointment deleted successfully');
}

---

Complete Example: Salon Booking System

import { WiilClient, AppointmentStatus } from 'wiil-js';

async function setupSalonBooking() {
  const client = new WiilClient({ apiKey: process.env.WIIL_API_KEY! });

  // 1. Create services
  console.log('Creating salon services...');

  const haircut = await client.businessServices.create({
    name: 'Haircut & Style',
    description: 'Professional haircut with styling',
    duration: 45,
    bufferTime: 15,
    price: 50.00,
    isBookable: true,
    isActive: true
  });

  const coloring = await client.businessServices.create({
    name: 'Hair Coloring',
    description: 'Full hair coloring service',
    duration: 120,
    bufferTime: 20,
    price: 150.00,
    isBookable: true,
    isActive: true
  });

  const massage = await client.businessServices.create({
    name: 'Scalp Massage',
    description: 'Relaxing scalp massage',
    duration: 30,
    bufferTime: 10,
    price: 35.00,
    isBookable: true,
    isActive: true
  });

  console.log(`Created ${3} services`);

  // 2. Book appointments
  console.log('\nBooking appointments...');

  const appointment1 = await client.serviceAppointments.create({
    businessServiceId: haircut.id,
    customerId: 'cust_001',
    startTime: Date.now() + 24 * 60 * 60 * 1000, // Tomorrow
    duration: 45,
    totalPrice: 50.00,
    depositPaid: 0
  });

  const appointment2 = await client.serviceAppointments.create({
    businessServiceId: coloring.id,
    customerId: 'cust_002',
    startTime: Date.now() + 48 * 60 * 60 * 1000, // In 2 days
    duration: 120,
    totalPrice: 150.00,
    depositPaid: 50.00, // Deposit required
    assignedUserAccountId: 'stylist_001'
  });

  console.log(`Created ${2} appointments`);

  // 3. Confirm first appointment
  const confirmed = await client.serviceAppointments.updateStatus(
    appointment1.id,
    { status: AppointmentStatus.CONFIRMED }
  );

  console.log(`\nAppointment ${confirmed.id} confirmed`);

  // 4. List all upcoming appointments
  const upcoming = await client.serviceAppointments.list({
    page: 1,
    pageSize: 50
  });

  console.log(`\nUpcoming Appointments (${upcoming.meta.totalCount}):`);
  upcoming.data.forEach(apt => {
    const date = new Date(apt.startTime).toLocaleString();
    console.log(`- Customer ${apt.customerId}: ${date} (${apt.status})`);
  });

  // 5. Get customer appointment history
  const customerApts = await client.serviceAppointments.getByCustomer('cust_001');
  console.log(`\nCustomer has ${customerApts.meta.totalCount} appointment(s)`);

  // 6. Get service bookings
  const serviceBookings = await client.serviceAppointments.getByService(haircut.id);
  console.log(`\nHaircut service has ${serviceBookings.meta.totalCount} booking(s)`);

  return {
    services: [haircut, coloring, massage],
    appointments: [appointment1, appointment2]
  };
}

setupSalonBooking().catch(console.error);

---

Calendar Integration

Appointment with Calendar Sync

import { CalendarProvider } from 'wiil-js';

const appointment = await client.serviceAppointments.create({
  businessServiceId: 'service_123',
  customerId: 'cust_456',
  customerName: 'Jane Doe',
  customerEmail: 'jane@example.com',
  startTime: Date.now() + 3600000,
  duration: 60,
  totalPrice: 80.00,
  depositPaid: 0,
  status: AppointmentStatus.CONFIRMED,
  calendarId: 'google-calendar-123',
  calendarEventId: 'event-456',
  calendarProvider: CalendarProvider.GOOGLE
});

console.log(`Synced to ${appointment.calendarProvider} calendar`);

---

Best Practices

1. Service Configuration

// ✅ Good: Clear service definitions
const service = await client.businessServices.create({
  name: 'Deep Tissue Massage',
  description: '90-minute deep tissue therapeutic massage',
  duration: 90,
  bufferTime: 15,  // Time for cleanup/prep
  price: 120.00,
  isBookable: true,
  isActive: true
});

// ❌ Avoid: Vague or incomplete definitions
const badService = await client.businessServices.create({
  name: 'Massage',
  duration: 60,
  price: 0  // Free services should still have price: 0
});

2. Appointment Scheduling

// ✅ Good: Validate time slots
const serviceDuration = 60; // minutes
const bufferTime = 15;
const totalDuration = serviceDuration + bufferTime;

const startTime = Date.now() + 24 * 60 * 60 * 1000;
const endTime = startTime + (totalDuration * 60 * 1000);

// ❌ Avoid: Overlapping appointments without buffer

3. Status Management

// ✅ Good: Follow status progression
// pending → confirmed → completed

const apt = await client.serviceAppointments.create({
  businessServiceId: 'service_123',
  customerId: 'cust_456',
  startTime: Date.now() + 3600000,
  duration: 60,
  totalPrice: 50.00
});

// Status defaults to 'pending', now confirm it
const confirmed = await client.serviceAppointments.updateStatus(
  apt.id,
  { status: AppointmentStatus.CONFIRMED }
);

// After service is done
const completed = await client.serviceAppointments.updateStatus(
  apt.id,
  { status: AppointmentStatus.COMPLETED }
);

4. Error Handling

try {
  const appointment = await client.serviceAppointments.create({
    businessServiceId: 'service_123',
    customerId: 'cust_456',
    startTime: Date.now(),
    duration: 60,
    totalPrice: 50.00
  });
} catch (error) {
  if (error.status === 404) {
    console.error('Service not found');
  } else if (error.status === 409) {
    console.error('Time slot conflict');
  } else {
    console.error('Failed to create appointment:', error.message);
  }
}

---

Troubleshooting

Service not bookable

Problem: Customers can't book a service

Solution:

// Ensure service is active and bookable
const service = await client.businessServices.update({
  id: 'service_123',
  isActive: true,
  isBookable: true
});

Missing customer ID

Problem: Appointment creation fails

Solution: Always include required customerId

// ✅ Include required customer ID
const appointment = await client.serviceAppointments.create({
  businessServiceId: 'service_123',
  customerId: 'cust_456',  // ← Required field
  startTime: Date.now() + 3600000,
  duration: 60,
  totalPrice: 50.00
});

---

Next Steps

• AI-Powered Booking: Integrate with WIIL AI agents for conversational booking
• Calendar Sync: Connect with Google Calendar or Outlook
• Notifications: Set up appointment reminders
• Payment Integration: Add deposit and payment processing