User Guide
Welcome to the Wiil Platform User Guide. This guide helps you create, configure, and manage AI-powered conversational assistants for your business.
Quick Start​
1. Account Setup
Configure your workspace and business profile
2. Create Assistant
Build your first AI assistant
3. Go Live
Deploy to phone, web, or SMS
Assistants​
Create intelligent assistants that understand and respond to customer needs naturally.
| Assistant Type | Description |
|---|---|
| Phone Assistant | Handle voice calls with natural conversations |
| Web Assistant | Embed chat and voice widgets on your website |
View Assistant Setup Guide →
Platform Services​
Your AI assistant can perform real business operations. Enable the services your business needs.
| Service | Description |
|---|---|
| Appointments | Automate scheduling and bookings |
| Products | Track stock and update listings |
| Menu Orders | Manage food menus and orders |
| Reservations | Handle table or room reservations |
| Property Inquiry | Capture leads and answer listing questions |
| Inventory | Real-time stock tracking |
| Contacts | Built-in CRM for customer data |
Voice Services​
Enable natural voice conversations with text-to-speech and speech-to-text.
| Feature | Description |
|---|---|
| Voice Selection | Choose from multiple voice profiles |
| Language Support | 30+ languages available |
| Call Recording | Automatic transcription and storage |
Translation​
Connect customers speaking different languages with live translation.
| Feature | Description |
|---|---|
| Real-Time Translation | Instant language conversion |
| 30+ Languages | Global language coverage |
| Automatic Detection | Identifies customer language |
Analytics​
Track conversation performance and customer satisfaction.
| Metric | Description |
|---|---|
| Conversation Analytics | Volume and resolution tracking |
| Sentiment Analysis | Customer satisfaction indicators |
| AI Summaries | Key points from every conversation |
Need Help?​
| Resource | Description |
|---|---|
| Developer Docs | Technical documentation |
What Makes Wiil Different​
| Feature | Benefit |
|---|---|
| No-Code | Everything through the console |
| Multi-Channel | One assistant across phone, web, and SMS |
| AI-Powered | Natural conversations with advanced AI |
| Multi-Language | Real-time translation support |
| Business Ready | Built-in appointment, reservation, and order handling |
| Enterprise Grade | Secure, scalable, and reliable |