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📋 Manage Orders

When your AI assistant takes a food order, it appears here immediately. The assistant already confirmed the order type (dine-in, takeout, delivery), asked for quantities, and captured any special instructions—you just need to prepare and fulfill the order.

Navigate to Bookings & Activity > Orders to access order management.

🔄 Workflow Overview​

StepActorAction
1️⃣👤 CustomerPlaces order via AI assistant
2️⃣🤖 AI AssistantConfirms items, quantities, order type
3️⃣🏢 BusinessReviews and confirms order
4️⃣👨‍🍳 KitchenPrepares the order
5️⃣📧 SystemNotifies customer when ready
info

Fast order confirmation is critical for food service. Customers expect quick acknowledgment, especially for delivery orders.

📊 Dashboard Metrics​

#MetricDescription
1⏳ PendingOrders awaiting confirmation
2👨‍🍳 In ProgressOrders being prepared
3✅ ReadyOrders ready for pickup/delivery
4🟢 CompletedSuccessfully fulfilled orders

🗂️ Order Tabs​

#TabDescription
1⏳ Pending OrdersOrders waiting to be confirmed (require immediate attention)
2👨‍🍳 Current OrdersOrders being prepared or ready for pickup
3📋 All OrdersComplete order history including completed and cancelled

🍽️ Order Types​

Your AI assistant confirms the order type during the conversation:

#TypeDescription
1🍽️ Dine InCustomer eats at the restaurant
2☕ TakeoutCustomer picks up the order
3🚗 DeliveryOrder delivered to customer
tip

During AI conversations, the assistant asks customers about order type and quantity of items. This information is captured automatically in the order details.

🏷️ Status Indicators​

#ColorStatusDescription
1🟠 OrangePendingAwaiting confirmation
2🔵 BlueConfirmedOrder accepted
3🟣 PurpleIn ProgressBeing prepared
4🟢 GreenReadyReady for pickup/delivery
5✅ TealCompletedSuccessfully fulfilled
6🔴 RedCancelledOrder cancelled

📋 Order Table Columns​

#ColumnDescription
1Order #Unique order identifier
2TypeDine In, Takeout, or Delivery
3CustomerCustomer name
4ItemsNumber of menu items ordered
5TotalOrder total amount
6StatusCurrent order status
7PaymentPayment method (Card/Cash)
8TimeWhen the order was placed

🔍 Filtering & Search​

#FilterDescription
1🔍 SearchSearch by order number or customer name
2🏷️ Status FilterFilter by order status
3🍽️ Type FilterFilter by Dine In, Takeout, or Delivery

➕ Create New Order​

Click + Add New Order for phone orders or walk-ins.

1️⃣ Customer Tab​

#FieldRequiredDescription
1Customer Name✅ YesFull name of the customer
2Phone Number❌ NoContact number for the order
3Address❌ NoDelivery address (if applicable)
4Order Type✅ YesDine In, Takeout, or Delivery
5Special Instructions❌ NoAny special requests or notes

2️⃣ Items Tab​

#FieldDescription
1Select ItemsChoose from your menu items
2QuantityNumber of each item
3Item NotesSpecial requests per item

⚡ Order Workflow​

StepStatusAction
1️⃣PendingOrder received, awaiting confirmation
2️⃣ConfirmedOrder accepted by business
3️⃣In ProgressKitchen preparing the order
4️⃣ReadyOrder ready for pickup/delivery
5️⃣CompletedOrder fulfilled successfully
tip

Status updates trigger automatic notifications to customers via their preferred communication method (email or SMS).

📄 Order Details​

Click any order to view:

#FieldDescription
1🔢 Order NumberUnique identifier
2🍽️ Order TypeDine In, Takeout, or Delivery
3👤 CustomerCustomer name and contact
4📍 AddressDelivery address (if applicable)
5🍕 ItemsList of ordered items with quantities
6💰 TotalOrder total
7💳 PaymentPayment method
8📝 NotesSpecial instructions
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All order data is stored securely and can be exported for reporting. Your AI assistant uses order history to provide better service.