Healthcare & Medical
AI assistants that handle patient scheduling, inquiries, and follow-ups 24/7 — so your staff can focus on delivering care.
Key capabilities: scheduling, prescriptions, insurance.
AI use cases
| Use case | Description |
|---|---|
| Appointment scheduling | 24/7 booking with provider selection |
| Prescription refills | Verify identity and forward to pharmacy |
| Insurance verification | Pre-visit coverage confirmation |
| Post-visit follow-ups | Automated care reminders |
| Lab results inquiries | Schedule secure result callbacks |
| New patient intake | Collect information before the first visit |
Web chat assistant
Embed on your clinic or hospital website to handle online appointment booking with provider availability, prescription refill requests with verification, insurance and coverage questions, lab-result inquiry scheduling, and new patient registration.
Phone voice assistant
Deploy for inbound calls to automate appointment scheduling, prescription refill verification and forwarding, insurance pre-authorization inquiries, follow-up care reminders, and after-hours patient support.
Platform services
| Service | Usage | Catalog |
|---|---|---|
| Appointments | Schedule patient visits with providers | Services |
| Contacts | Store patient information and preferences | — |
Configuration
| Step | Action |
|---|---|
| 1 | Enable Appointments in Platform Services |
| 2 | Add your providers and their availability |
| 3 | Configure appointment types (checkup, consultation, follow-up) |
| 4 | Deploy to web chat and/or phone channels |
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