Healthcare & Medical
AI assistants that handle patient scheduling, inquiries, and follow-ups 24/7—so your staff can focus on delivering care.
Key Capabilities: Scheduling, Prescriptions, Insurance
📋 AI Use Cases
| Use Case | Description |
|---|---|
| Appointment Scheduling | 24/7 booking with provider selection |
| Prescription Refills | Verify identity and forward to pharmacy |
| Insurance Verification | Pre-visit coverage confirmation |
| Post-Visit Follow-ups | Automated care reminders |
| Lab Results Inquiries | Schedule secure result callbacks |
| New Patient Intake | Collect info before first visit |
💬 Web Chat Assistant
Embed on your clinic or hospital website to handle:
- Online appointment booking with provider availability
- Prescription refill requests with verification
- Insurance and coverage questions
- Lab result inquiry scheduling
- New patient registration
📞 Phone Voice Assistant
Deploy for inbound calls to automate:
- Appointment scheduling with natural conversation
- Prescription refill verification and forwarding
- Insurance pre-authorization inquiries
- Follow-up care reminders
- After-hours patient support
🔧 Platform Services
| Service | Usage |
|---|---|
| Appointments | Schedule patient visits with providers |
| Contacts | Store patient information and preferences |
⚙️ Configuration
| Step | Action |
|---|---|
| 1 | Enable Appointments in Platform Services |
| 2 | Add your providers and their availability |
| 3 | Configure appointment types (checkup, consultation, follow-up) |
| 4 | Deploy to web chat and/or phone channels |
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