Hospitality & Hotels
AI assistants that handle reservations, concierge requests, and guest inquiries 24/7 — so your staff can focus on exceptional guest experiences.
Key capabilities: reservations, room service, spa & dining.
AI use cases
| Use case | Description |
|---|---|
| Room reservations | Book rooms with dates, guest count, and preferences |
| Room service orders | Order food and beverages to the room |
| Spa appointments | Book massages, treatments, and wellness services |
| Restaurant orders | Dine-in or takeaway from hotel restaurants |
| Amenity inquiries | Pool hours, gym, parking, and facility info |
| Facility bookings | Reserve conference rooms, cabanas, and more |
Web chat assistant
Embed on your hotel website to handle room availability and booking, room-service ordering, spa and wellness booking, restaurant reservations and orders, and amenity and facility questions.
Phone voice assistant
Deploy for inbound calls to automate room reservations, room-service orders, spa booking with treatment selection, concierge-style assistance, and after-hours guest support.
Platform services
| Service | Usage | Catalog |
|---|---|---|
| Reservations | Manage room inventory and bookings | Reservations |
| Menu orders | Process room service and restaurant orders | Menu |
| Appointments | Schedule spa and wellness services | Services |
| Contacts | Store guest preferences and history | — |
Configuration
| Step | Action |
|---|---|
| 1 | Enable Reservations, Menu Orders, and Appointments in Platform Services |
| 2 | Configure your room types and inventory |
| 3 | Import your room-service and restaurant menus |
| 4 | Add spa services and therapist availability |
| 5 | Deploy to web chat and/or phone channels |
Next: Professional Services or return to the Industries Overview.