Retail & E-commerce
AI assistants that handle product inquiries, order tracking, and customer support—turning browsers into buyers 24/7.
Key Capabilities: Product Discovery, Order Tracking, Place Orders
📋 AI Use Cases
| Use Case | Description |
|---|---|
| Product Discovery | Help customers find the perfect product |
| Order Tracking | Real-time shipping and delivery updates |
| Place Orders | AI-assisted checkout and order placement |
| Stock Availability | Check real-time inventory levels |
| Product Support | Size guides, care instructions, FAQs |
💬 Web Chat Assistant
Embed on your e-commerce site to handle:
- Product recommendations based on preferences
- Order status and tracking information
- Stock availability checks
- Size and fit guidance
- Return and exchange inquiries
📞 Phone Voice Assistant
Deploy for inbound calls to automate:
- Product search and recommendations
- Order placement with payment guidance
- Shipping and delivery inquiries
- Stock checks across locations
- Customer support escalation
🔧 Platform Services
| Service | Usage |
|---|---|
| Products | Manage product catalog with pricing and variants |
| Inventory | Track real-time stock levels |
| Contacts | Store customer information and purchase history |
⚙️ Configuration
| Step | Action |
|---|---|
| 1 | Enable Products and Inventory in Platform Services |
| 2 | Import your product catalog |
| 3 | Configure inventory tracking |
| 4 | Set up order processing workflows |
| 5 | Deploy to web chat and/or phone channels |
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