Retail & E-commerce
AI assistants that handle product inquiries, order tracking, and customer support — turning browsers into buyers 24/7.
Key capabilities: product discovery, order tracking, place orders.
AI use cases
| Use case | Description |
|---|---|
| Product discovery | Help customers find the right product |
| Order tracking | Real-time shipping and delivery updates |
| Place orders | AI-assisted checkout and order placement |
| Stock availability | Check real-time inventory levels |
| Product support | Size guides, care instructions, FAQs |
Web chat assistant
Embed on your e-commerce site to handle product recommendations based on preferences, order status and tracking, stock availability checks, size and fit guidance, and return and exchange inquiries.
Phone voice assistant
Deploy for inbound calls to automate product search and recommendations, order placement with payment guidance, shipping and delivery inquiries, stock checks across locations, and support escalation.
Platform services
| Service | Usage | Catalog |
|---|---|---|
| Products | Manage the catalog with pricing and variants | Products |
| Inventory | Track real-time stock levels | — |
| Contacts | Store customer information and purchase history | — |
Configuration
| Step | Action |
|---|---|
| 1 | Enable Products in Platform Services |
| 2 | Import your product catalog with variants and pricing |
| 3 | Configure stock tracking and low-stock thresholds |
| 4 | Deploy to web chat and/or phone channels |
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