Restaurants & Food Service
Automate reservations, takeout orders, and customer inquiries with AI assistants that understand your menu and operations.
Key capabilities: reservations, order taking, menu inquiries.
AI use cases
| Use case | Description |
|---|---|
| Table reservations | 24/7 booking with party size and special requests |
| Dine-in orders | Menu browsing and pre-ordering for seated guests |
| Takeout orders | Order ahead for quick pickup |
| Delivery orders | Address collection and delivery-time estimates |
| Menu questions | Allergens, ingredients, and recommendations |
Web chat assistant
Embed on your restaurant website to handle table reservations with party size and timing, online ordering for takeout and delivery, menu browsing with dietary filters, special requests, and wait-time estimates.
Phone voice assistant
Deploy for inbound calls to automate reservation booking, phone orders with customization, menu questions and recommendations, delivery-address collection, and operating-hours and location info.
Platform services
| Service | Usage | Catalog |
|---|---|---|
| Reservations | Manage tables and seating capacity | Reservations |
| Menu orders | Process dine-in, takeout, and delivery orders | Menu |
| Contacts | Store customer preferences and order history | — |
Configuration
| Step | Action |
|---|---|
| 1 | Enable Reservations and Menu Orders in Platform Services |
| 2 | Add your tables and seating capacity via Floor Plans |
| 3 | Import your menu with categories, items, and modifiers |
| 4 | Configure service types (dine-in, takeout, delivery) |
| 5 | Deploy to web chat and/or phone channels |
Next: Retail & E-commerce or return to the Industries Overview.